At Qu you’ll find a fun, dynamic, and diverse culture that celebrates team and individual success. Our people are down to earth, trail blazin’ folks who value innovation. While mostly virtual, we collaborate closely to produce leading-edge software solutions much needed in the restaurant industry.
Would You Like Join Us?
Most positions are virtual. We look forward to hearing from you.
Responsible for assisting in troubleshooting for API Integration issues. This role will support both internal support teams, and will be customer facing.
Specifically, this specialist will concentrate on current and future API integrations that include, but are not limited to; off-premises (online) ordering, 3rd party ordering, back office integrations, loyalty platform integrations, and employee management integrations. This role will also assist in menu programming and database issues and questions. Additionally, as part of the Sustaining Engineering group, a knowledge of the Qu POS application itself will be needed as it could and often will be related.
Responsibilities:
- Handling escalated cases (issues) from the Level 1 & 2 Support teams.
- Handling escalated issues and/or inquiries from the Solutions Design and Implementations team(s).
- Deliver an incredible escalated support experience that minimizes time to resolution and builds trust and enhances our relationship with our clients.
- Provide support, and best practices advice for users of our REST APIs, coaching locations to get the most value out of their implementations.
- Provide support for menu programming and database questions, inquiries, and issues.
- Providing feedback for the Product teams in regard to discovered software faults (bugs) and suggesting areas of improvement (feature requests).
- Interact with business customers by phone and email to assist them in supporting the applications and features.
- Investigate and troubleshoot application level internal and external customer issues related to the their platform(s).
- Understand customer business needs and goals for their platform.
- Create conceptual, how-to, and reference topics for APIs.
- Gain expert knowledge of our partners API platforms to provide clear written guidance and instructions to customers on how to use each feature.
Requirements:
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- Point-of-Sale or APi Integration design or troubleshooting experience: 10 years (Required)
- Demonstrate knowledge of APIs, microservices architecture, infrastructure, data architecture, security, and new technologies with clear expertise in one or more of these areas.
- Knowledge of the HTTP request/response cycle and troubleshooting common API issues.
- Familiar with Windows operating systems, peripheral network devices, and iOS/Android mobile devices.
- Ability to work both independently and with various levels of the organization, including technical and non-technical team members.
- Critical problem solving and sophisticated troubleshooting to drive resolution to technical issues.
- Strong presentation, documentation, communication and influencing skills for working with less-technical business partners and customers.
- Willingness to experiment, innovate and seek resources to learn, grow and find solutions.
- Work Remotely: Yes, preferred in the Washington DC Area
- Travel: Yes (When needed)
- Demonstrated API development experience is a plus.
- Experience working with POS systems is a plus.
Job Features
Job Category | Technology |
Qu is seeking a Senior Director that will be responsible for strategically leading and owning the relationships with Qu’s top-tier enterprise customers, from MSA signing through roll out and lifetime partnership.
A chief focus of this position will be to drive franchisee and store adoption for Qu’s enterprise client rollouts. As such, this position requires a strategic mindset, exceptional communication skills, and a deep understanding of our product capabilities and the enterprise restaurant segment.
In this role, you will be responsible for understanding each customer’s unique business needs, driving adoption of our platform solutions, and ensuring impeccable customer satisfaction. It will involve ongoing interaction with both customer c-suite and operations teams, and leveraging internal cross departmental relationships to execute against developing customer requirements.
Responsibilities:
- Client Relationship Management:
- Build and maintain strong, long-lasting relationships across multiple departments and stakeholders with enterprise-level customers(s).
- Serve as the primary point of contact for all account-related matters, including inquiries, escalations, and strategic discussions.
- Conduct regular check-ins and business reviews to ensure alignment between customer objectives and our solutions.
- Account Growth and Expansion:
- Identify opportunities for upselling and cross-selling additional products or services to existing clients.
- Collaborate with the sales organization to develop account expansion strategies and execute them effectively.
- Continuously seek ways to increase the value we deliver to clients and drive customer retention.
- Strategic Planning and Execution:
- Develop a deep understanding of each customer’s business goals, challenges, and industry landscape.
- Work closely with clients to develop strategic roadmaps and implementation plans that leverage our product solutions to achieve their objectives.
- Proactively identify risks and opportunities within client accounts and take appropriate actions to mitigate risks and capitalize on opportunities.
- Product Adoption and Training:
- Facilitate product onboarding and training sessions for clients to ensure successful adoption of our platform solutions.
- Provide ongoing support and guidance to clients to help them maximize the value they derive from our products.
- Act as a subject matter expert on our product offerings and provide insights and best practices to clients.
- Internal Collaboration:
- Collaborate closely with cross-functional teams, including sales, customer support, product management, and engineering, to ensure client needs are met effectively.
- Advocate for client priorities and provide valuable feedback to internal teams to drive product enhancements and improvements.
Requirements:
- Bachelor's degree (MBA preferred).
- Proven track record of success in account management or sales roles within the SaaS industry, preferably with enterprise-level clients.
- Strong understanding of SaaS products and Hospitality technology trends, and the competitive landscape.
- Excellent communication, negotiation, and presentation skills.
- Ability to navigate complex organizational structures and build relationships at all levels.
- Strategic thinker with the ability to identify and pursue opportunities for account growth and expansion.
- Results-oriented mindset with a focus on driving customer satisfaction and retention.
- Highly organized with strong attention to detail and the ability to manage multiple priorities simultaneously.
Job Features
Job Category | Technology |
What You’ll Do Here
- Conference Support: Support in-person conferences and events, including managing schedules, forms, swag, deliveries, registrations, setup, and more.
- Marketing Automation: Help manage our marketing automation system (Hubspot) and our sales and marketing operations infrastructure, and other integrated systems. Review back-end for data cleanliness and lead generation optimization.
- Social Media: Collaborate with teams to improve social presence and posts, specifically on LinkedIn. Consider paid campaigns and creative campaigns to engage prospect audiences. Review data and past performance to inform future approaches.
- Digital Marketing: Monitor Google Analytics, Qu website, and Hubspot for general updates, SEO optimization, and content improvements.
- Campaign Management: Support marketing programs with an eye toward ABM, including outbound and paid campaigns, emails, podcasting, website upgrades, blogs, videos, and collateral.
- Marketing Expenses: Manage bi-monthly expense reports and event budget reconciliation in compliance with company policies.
- And.. Contribute innovative digital marketing strategies and ideas as a “digital native.” Be “all-in” with our vision, mission, and growth goals.
Experience We’re Looking For
- Minimum of 1-2 years marketing experience in a similar tech company.
- Experience with marketing automation tools, ideally Hubspot, and Canva, Analytics, SFDC.
- Ability to work with company leadership and all functional areas across the organization.
- Data-centric with an ability to produce reports and metrics; a keen eye for mining data to uncover insights.
- Experience working in restaurants or with POS a big plus.
The Type of Team Player We Need
- A problem-solver who loves to figure things out, find solutions and learn.
- Independent, self-starter who’s focused and detail oriented.
- Jazzed about technology and rapidly growing environments.
- An excellent communicator.
To apply:
Send an email with your resume, your story (no cover letter please), and any relevant portfolio examples/websites to Jen Kern, CMO, jkern@qubeyond.comJob Features
Job Category | Technology |
Responsibilities
Recurring Revenue Analysis:- Have a deep understanding of recurring revenue models with ability to identify trends and opportunities
- Develop insights to optimize subscription pricing, renewals, and upsell strategies
- Collaborate with Sales and Marketing teams to align revenue strategies with overall business goals
- Collaborate with Operations team to help drive new customers and time-to-revenue in alignment with strategic goals
- Support monitoring and understanding of company and departmental KPIs
- Establish benchmarks and metrics to assess business performance against strategic objectives
- Provide actionable recommendations based on KPI analysis to drive business decisions.
- Support cross-functional data analytics projects
- Own the management of financial models and work with CFO to ensure accurate forecast
- Support reporting processes and work with executives to provide visibility and insights into performance
- Analyze KPIs and financial data to provide strategic insights and support decision-making!Collaborate cross-functionally to gather inputs for budgeting and forecasting
Role Requirements
- Bachelor’s degree in finance, economics, or a related field
- 4+ years of experience in financial analysis, with a focus on recurring revenue models and SaaS industry expertise
- Advanced proficiency in financial modeling and analysis using Excel.
- Familiarity with financial planning and analysis tools (Adaptive)
- Strong understanding of subscription-based business models, pricing strategies, and revenue recognition
- Excellent communication and presentation skills to convey complex financial concepts to diverse stakeholders
- Proven ability to mentor and collaborate effectively within cross-functional teams
Job Features
Job Category | Technology |
Responsibilities
Talent Acquisition:- Develop and implement effective recruitment strategies to attract top talent.
- Manage the end-to-end recruitment process, including sourcing, screening, interviewing, and onboarding.
- Collaborate with hiring managers to understand staffing needs and build a pipeline of qualified candidates.
- Continuously improve and optimize recruitment processes to enhance efficiency and candidate experience.
- Lead initiatives to cultivate a positive and inclusive company culture.
- Work closely with leadership to define and promote core values.
- Organize team-building activities, events, and programs to enhance employee engagement.
- Act as a cultural ambassador and champion diversity and inclusion.
- Provide guidance and support to employees on HR-related matters.
- Address and resolve employee concerns, conflicts, and grievances.
- Monitor and evaluate employee morale and implement initiatives to enhance overall job satisfaction.
- Implement performance management processes to drive employee development.
- Work with managers to set performance goals, provide feedback, and conduct performance reviews.
- Identify opportunities for skill development and training to support career growth.
- Develop and implement HR policies and procedures in compliance with relevant regulations.
- Manage HR documentation, including employee records and contracts.
- Stay updated on HR trends and best practices to ensure the organization remains competitive in talent management.
Role Requirements
- Bachelor’s degree in human resources, Business Administration, or a related field.
- Proven experience in HR roles with experience in talent acquisition.
- Strong understanding of HR principles, practices, and regulations.
- Excellent communication and interpersonal skills.
- Ability to thrive in a fast-paced startup environment.
- Proactive and results-oriented mindset.
Job Features
Job Category | Technology |
Responsibilities
Quote to Cash Ownership:- Manage the entire Quote to Cash process, including quoting, order processing, billing, revenue recognition, and collections
- Collaborate with sales, finance, and operations teams to ensure accurate and timely processing of orders and invoices
- Develop and maintain documentation of Quote to Cash processes, including standard operating procedures and controls
- Own customer relationship for collections to ensure timely payments
- Apply revenue recognition principles in accordance with GAAP and company policies
- Review customer contracts to ensure proper revenue recognition treatment
- Perform detailed revenue analysis and reconciliations to ensure accuracy and completeness
- Work closely with the asset management team to ensure accurate recording of COGS and inventory transactions
- Perform regular reconciliations between financial records and inventory systems
- Investigate and resolve discrepancies in COGS and inventory balances
- Prepare and review monthly, quarterly, and annual financial statements related to revenue, COGS, and inventory
- Provide insightful analysis on revenue trends, variances, and key performance indicators
- Assist with the preparation of audit schedules and support external auditors during the audit process
- Identify opportunities to streamline and improve Quote to Cash processes, revenue recognition procedures, and inventory management practices
- Implement enhancements to increase efficiency, accuracy, and compliance
Role Requirements
- Proficiency in Excel and work experience in billing (Zuora, ChargeBee, etc) and accounting systems (NetSuite) is a key requirement for this role
- The ideal candidate should have a bachelor’s degree in accounting, or finance and preferably a CPA with a minimum of 5 years of accounting & and finance experience
- NetSuite experience is a plus
Job Features
Job Category | Technology |
Responsibilities
- Develop a trusted advisor relationship with customer stakeholders and executive sponsors to ensure they are leveraging Qu’s solutions to achieve desired partner outcomes, with a focus on driving growth through gross renewals and net retention efforts.
- Identify opportunities to maximize product adoption through Qu’s peripheral solution set.
- Maintain and enhance overall customer wellbeing by monitoring customer health, proactively addressing issues, and acting as an escalation point of contact.
- Collaborate closely with multiple contacts within the customer's organization including IT, Marketing, Finance and Operations to identify and drive key goals for customer success.
- Communicate requested product enhancements (customer roadmap requests) internally while managing customer expectations.
- Drive efficient and successful implementation projects for assigned accounts through SOW development and cross-departmental resource utilization.
- Act as industry and solution consultant to deliver maximum value.
- Ensure customers receive optimum levels of service and maintain high levels of customer satisfaction resulting in increased customer loyalty and client retention.
- Advocate customer needs/issues cross-departmentally
Other Requirements
- Minimum 4+ years relevant work experience in Customer Success, Account Management, Enterprise Sales, or other related field (SaaS and enterprise experience preferred).
- Excellent project management skills and experience leveraging internal resources and external partners to execute against deadlines.
- Passion for delivering customer success and a strong interest in advocating for clients and delivering long term value.
Job Features
Job Category | Technology |
Qu is looking for a dynamic Solution Architect to join our team. Qu Solution Architects are Responsible for the build, establishment, and implementation of all architectural, menu and solution design for new customers signed with Qu. You will work with other members of the Solution Design team through architecture designs, adoption of standards, collaboration with key partners and evaluations and recommendations of solutions. You will work with the Customers and internal Project Managers in order to create a Pilot Plan and Deployment strategy.
The ideal candidate will have a passion for technology and building strong customer relationships. They will be a skilled communicator and able to think outside the box to solution problems, all while providing great customer service
Responsibilities
- Work with Sales to ensure we know what was sold, and any commitments given.
- Work with the customer to build out their POS solution, including but not limited to: Menu(s), configuration setup, menu routing, assistance with setup of 3rd party applications, and testing programmed items.
- Training the customer on their Menu and POS Solution.
- Take ownership of creating an overall approach to Pilot and create a plan for deployment that is accepted by and signed off by the customer/concept.
- Assist in developing project plans, resource plans, training and test plans, and cutover plans, applying appropriate project methodology.
- Keep projects in scope, and help maintain timelines.
- Coordinate activities of multiple Product and/or IT service vendors.
- Ensure that projects are clearly documented.
- Ability to analyze and understand client’s information and processes to implement proper software and hardware requirements.
- Responsible for ensuring that all developed standards are implemented and coordinated into a working partnership with all other departments.
- Provides regular status reports to management.
- Provide clear communication with restaurant, corporate, franchise and operations on all details pertaining to each aspect of the project.
- Expertise in advising and articulating creative solutions.
- Interviews, hires and develops subordinate personnel; and evaluates performance of employees; provides feedback, and coaches as appropriate.
- Ability to analyze business direction and problems, understand long term vision and risk in developing strategic technical solutions and provide technical leadership.
- Work closely with Product teams in technology evaluation, selection, recommendation, and configuration that align with enterprise strategy.
- Collaborating with peers in seeing opportunities to refactor business processes, and improve the customer experience.
Requirements
- Menu (Point of Sale) Design: 5 years (Required)
- Demonstrate knowledge of APIs, microservices architecture, infrastructure, data architecture, security, and new technologies with clear expertise in one or more of these areas.
- Ability to work both independently and with various levels of the organization, including technical and non-technical team members.
- Critical problem solving and sophisticated troubleshooting to drive resolution to technical issues.
- Strong presentation, documentation, communication and influencing skills for working with less-technical business partners and customers.
- Willingness to experiment, innovate and seek resources to learn, grow and find solutions.
Other Requirements
- Work Remotely: Yes
- Travel: Yes (When needed)
- Typically this will happen with the start of a new brand, at pilot, and possibly 2-3 additional pilot stores.Estimated 25% of time will be travel.
- Experience with Jira, Smartsheet, and Salesforce is a plus.
- Experience working with or in Menu Maintenance, Technical Account Management, or Concierge Services is a plus.
- SaaS experience preferred.
- Restaurant Point of Sale industry experience (Preferred).
Job Features
Job Category | Technology |
Qu is looking for a dynamic Project Manager to join our team. Qu Project Managers are responsible for organizing and supporting customers through their successful deployment of The Qu product line. This will include ongoing partnership and interaction with Customer technical resources, 3rd party implementation and integration teams, as well as internal product and sales people.
The ideal candidate will have a passion for technology and building strong customer relationships. They will be a skilled communicator and organized, all while providing great customer service.
Furthermore, this role will provide the resources for implementation of Qu solution, including but not limited to new POS systems, add-on installations, software and hardware installation, 3rd party integration, networking, customer training, and live support.
Responsibilities
- Responsible for executing a project plan and guiding a project through deployment.
- Manage day to day operational aspects for multiple unit Hospitality deployments.
- Provide clear communication with restaurant, corporate, franchise and operations on all details pertaining to each aspect of the project.
- Develop project plans, resource plans, training and test plans, and cutover plans, applying appropriate project methodology
- Keep projects in scope, and help maintaining timelines
- Coordinate activities of multiple Product and/or IT service vendors
- Work with Procurement on coordinating equipment shipping and arriving to site on time
- Conduct project meetings with team lead and Implementation
- Work with the Implementation team to ensure that projects provide the correct documentation and are clearly documented for the technicians.
- Create and deliver client communications for dispatched work on a daily basis.
- Ensure that projects are clearly documented
- Ability to analyze and understand client’s information and processes to implement proper software and hardware requirements.
- Analyze and recommend various configurations to meet client’s needs regarding menu items, 3rd party delivery and hospitality enterprise solutions during implementation.
- Resolve all customer complaints and disputes to ensure maximum customer satisfaction during implementation and deployment of the solution.
- Performs any work-related duties or special projects as assigned by management.
- Provides regular status reports to management.
- Contributes to process enhancements/changes/developments
Requirements
- Excellent customer service skills
- Good analytical and problem solving skills
- Able to work with a rapidly changing environment
- Strong verbal and written communication skills while providing good follow-up abilities
- Experience with Procurement and Vendor Management
- Project Tracking software(Jira, Smartsheet, Sales Force)
- Detail oriented, organized with desire to make a major impact to a rapidly changing industry.
- Ability to work independently under tight deadlines.
- Previous experience working in or with restaurants.
- Ability to maintain composure under stress or with emotional clients.
- Two (2) years relevant experience in the Information or POS Technology field.
- Possess a proven ability to troubleshoot complex problems and provide solutions.
- Self-starter, able to effectively triage issues to determine if escalation is required.
- Background in IT infrastructure, Restaurant/Hospitality, POS implementation, procurement and sales ordering.
- Willing to travel and work necessary hours to meet the customers’ needs.
Other Requirements
- Work Remotely: Yes
- Travel: Yes (When needed)
Job Features
Job Category | Technology |