Job Archives
We are seeking a highly skilled and experienced Engineering Manager to lead our diverse and dynamic software engineering teams.
This role is pivotal in managing remote, nearshore, and offshore teams, ensuring the delivery of exceptional software solutions. The ideal candidate will possess a deep understanding of software development, with expertise in managing teams across various cultures and time zones.
At Qu You Will:- Team Leadership and Management: Oversee remote, nearshore, and offshore engineering teams, fostering a culture of collaboration and innovation.
- Performance Management: Define and conduct performance reviews based on clear metrics and goals to ensure team accountability and growth.
- Career Development: Set clear career paths and growth opportunities for team members, aiding in their professional development.
- Retention Strategies: Implement strategies to maintain high retention rates within the team by ensuring a positive work environment and employee satisfaction.
- Development Practices: Own and advocate for best practices in software development to enhance productivity and quality of work.
- Communication: Ensure seamless communication within teams and with stakeholders to maintain alignment on project goals and company objectives.
- Hiring and Resource Allocation: Actively participate in the hiring process, from identifying resource needs to conducting interviews and making strategic team allocations.
- Technical Proficiency: Review and understand code, provide insights on technical solutions, and explain software implementations to ensure high standards are met.
- Bachelor’s degree in Computer Science, Software Engineering, or related field.
- At least 4 years of management experience with remote teams, including handling teams across different cultures and time zones.
- Strong background in agile development practices.
- Proven people management skills, with the ability to motivate and lead a team effectively.
- Experience with .NET development.
- Proficiency in AWS cloud services.
- Familiarity with Azure DevOps tools.
- Excellent communication skills, both verbal and written.
Job Features
Job Category | Technology |
Qu is looking for a dynamic Customer Success Partner to join our team. Qu Customer Success Partners are responsible for advocating and supporting customers to ensure their success in utilizing Qu's platform.
You will be a primary consultant and touch point for Qu's enterprise clients responsible for managing assigned client relationships, leading a positive customer experience, and driving growth through gross renewals, maximum product adoption, and net retention improvements.
The ideal candidate will have a passion for technology and building strong customer relationships. They will be a skilled communicator and organized, all while providing great customer service.
At Qu You Will:- Develop a trusted advisor relationship with customer stakeholders and executive sponsors to ensure they are leveraging Qu’s solutions to achieve desired partner outcomes, with a focus on driving growth through gross renewals and net retention efforts.
- Identify opportunities to maximize product adoption through Qu’s peripheral solution set.
- Maintain and enhance overall customer wellbeing by monitoring customer health, proactively addressing issues, and acting as an escalation point of contact.
- Collaborate closely with multiple contacts within the customer's organization including IT, Marketing, Finance and Operations to identify and drive key goals for customer success.
- Communicate requested product enhancements (customer roadmap requests) internally while managing customer expectations.
- Drive efficient and successful implementation projects for assigned accounts through SOW development and cross-departmental resource utilization.
- Act as industry and solution consultant to deliver maximum value.
- Ensure customers receive optimum levels of service and maintain high levels of customer satisfaction resulting in increased customer loyalty and client retention.
- Advocate customer needs/issues cross-departmentally.
- Minimum 4+ years relevant work experience in Customer Success, Account Management, Enterprise Sales, or other related field (SaaS and enterprise experience preferred).
- Excellent project management skills and experience leveraging internal resources and external partners to execute against deadlines.
- Passion for delivering customer success and a strong interest in advocating for clients and delivering long term value.
Job Features
Job Category | Technology |
- Build and maintain relationships with leadership teams within new and existing mid-market (20-250 locations) accounts in the Quick Service and Fast Casual industry.
- Act as the main point of contact for key accounts we are engaging through the sales process, ensuring their needs are met while providing exceptional attentiveness and service.
- Lead Generation – Conduct thorough research to identify brands and specific areas where value creation could be unlocked through the use of the Qu Platform, within new and existing accounts.
- Conduct research on target accounts to construct account and persona-specific targeted marketing programs.
- Collaborate with internal team(s) to develop and execute account-specific strategies and sales plans.
- Monitor market trends and competitive activities to proactively identify opportunities and potential challenges.
- Present a clear understanding of Qu’s enterprise value proposition through showcasing our suite of offerings in ways that are relevant to individual prospects.
- Present solutions to prospects through the lenses of return on investment (ROI) and cost of inaction (COI) to better quantify the tangible benefit(s) of adopting Qu.
- Work directly with the senior leadership team at Qu, providing account specific strategy, updates, presentations, and market overviews.
- Work with pre-sales to provide specific product demonstrations and training to key stakeholders within prospect accounts, and learn to be able to provide certain demonstrations yourself.
- Work closely with internal teams to ensure a streamlined process, ensuring a win for both Qu and our Client.
- Identify, make recommendations, and implement improvements around the process, efficiency and productivity of the business development team.
- Manage multiple 5-12+ month mid-market deal engagements from Lead through Post-Sale, simultaneously, while managing dozens of stakeholders and personas leading to ultimately negotiating and closing $400K to $1M+ figure ARR deals.
- 5+ years of successful Mid-Market Account Sales in the Restaurant industry with a strong preference for Fast Casual and Quick Service.
- A passionate and dedicated sales executive who understands the importance of hard work, attention to detail, organization,
accountability, an internal drive for excellence, and a mentality of “doing whatever it takes.” - Desire to consistently motivate those around them, driving excellence and a desire to execute for the Customer.
- A strong understanding and proven track record of Mid-Market Account Management and Business Development.
- A strong understanding of sales methodologies and an ability to leverage the best of each across multiple buyer personas and
stakeholders, such as: Challenger, Solution Selling, MEDDPICC, etc. - Proficiency in CRM systems, including but not limited to, Salesforce.com. A strong preference for familiarity with Sales-related
efficiency tools like: Gong, Sales Navigator, and others. - Ability to forecast and present your sales pipeline from lead conversion data through to win rates, with accuracy.
- An independent and inherently motivated person who thrives in a fast moving and ever-changing environment.
- Excellent written and verbal communication, as well as presentation (both virtually and in person) skills.
- Ability to travel up to 30% of the time
Job Features
Job Category | Technology |
- Design, develop, test, and deploy .NET solutions across various platforms, including REST APIs, Windows Applications, and Web applications.
- 8+ years of development experience with .NET and C#.
- Proficiency in modern technologies, RESTful services, and both consumer and service aspects.
- Experience with database driven applications using .NET, proficient in SQL, and ideally experience with NoSQL databases such as Mongo.
- Familiarity with .NET 8, cloud platforms (Azure or AWS), and Docker.
- Strong practice in unit, integration, and performance testing.
- Experience in mobile application development with Xamarin/UWP/MAUI.
- Comprehensive knowledge of software development processes, including test driven development and unit testing.
- In Depth experience with source control using Git, including branching strategies.
- Experienced in DevOps and CI/CD practices.
- Skilled in architecting and designing large scale systems for scalability and high performance.
- Android development experience.
- Knowledge of JavaScript frontend frameworks like Vue.js, Angular, or React.
- Spanish language proficiency, is preferred.
Job Features
Job Category | Technology |
- Marketing Programs & Campaigns. Evaluate ROI and performance of existing programs and design refreshed strategies for outbound and demand gen campaigns. Includes managing ABM-based strategies for organic and paid channels, social media, email marketing, webinars, and other channels, coordinating with Sales as needed.
- Brand Amplification & Content. Create engaging cross-channel content to amplify our brand and product, collaborating with partners, media and industry trade organizations. Create and collaborate on company presentations, marketing collateral, and go-to-market messaging to ensure consistency and impact.
- Marketing Operations. Assess existing marketing infrastructure (systems, processes and tools), looking for improved efficiencies and opportunities; work collaboratively with the team to build a scalable, next-gen marketing operations platform. Tools include marketing automation, content management system (CMS), reporting, dashboards & analytics, and project management tools. Help to manage and guide our website refresh.
- Reporting & Optimization. Analyze performance data across channels, report on progress and optimize programs.
- A focused product marketing professional with restaurant technology (SaaS) experience.
- Hands-on problem solver with critical thinking skills and creative ideas.
- A proactive communicator with a growth mindset.
- At least 5+ years of direct marketing and sales operations leadership experience working cross-functionally in an organization.
Job Features
Job Category | Technology |
- Site Localization is the configuring of store specific Enterprise Intelligence (EI) items such as prices, discounts, taxes, and employees.
- Concierge Service is the next day "white glove" treatment for stores that have installed within the last 24 hours. This includes edits or corrections to items configured on the Site Localization process, as well as Kitchen / Printer routing edits and answers to general "How To" questions. Additionally, the Concierge team makes two outbound calls to stores installed the day prior in regard to the subjects previously stated in Concierge Service (they may also receive calls for those subjects).
- Menu Maintenance is the service for ongoing EI Menu Management for an agreed upon (SOW) list of categories and fields in which the brand is using Qu to maintain.
- Responsible for Menu Maintenance, Concierge and Site Localization for the Brands that have contracted these services.
- Provide leadership to the Configuration Services team, including Database Administrators, Menu maintenance and Concierge/Site Localization Technicians.
- Interview, hire, develop, and evaluate performance of team members; provide feedback and coaching as appropriate.
- Ensure the team is effectively managing inbound menu maintenance requests and implementing menu changes (Prices, Items, Discounts, Layouts, etc.) for customers.
- Oversee training and support for team members, ensuring consistent and high-quality task completion.
- Manage team activities, ensuring coverage during high call volumes or staff breaks/PTO.
- Communicate status updates and project progress to relevant stakeholders.
- Establish, oversee, and implement architectural and solution design guidelines and standards for new customer onboarding.
- Drive technology strategy and architecture aligned with business outcomes.
- Work closely with Product teams to evaluate, select, recommend, and configure technology solutions that align with enterprise strategy.
- Collaborate with peers to refactor business processes and improve customer experience.
- Monitor and follow up on the completion of tasks assigned to the team, including menu maintenance, site localization, and configuration special projects.
- Ensure seamless operations outside standard business hours and maintain schedule adherence for go-live sites.
- Analyze and recommend various configurations to meet client needs during implementation.
- Perform system staging and configuration for new/replacement QU systems, including menus.
- Review existing processes, revise scripts/decision flow charts, and cascade updates to the team.
- Maintain effective and efficient communication with customers, documenting all requests and changes in CRM or applicable tools
- Triage configuration team escalations and determine appropriate actions.
- Keep internal Qu teams informed about escalations and resolutions.
- Communicate brand-wide changes to customers as received from the Corporation.
- Strong interpersonal skills and the ability to collaborate with coworkers at all levels.
- Demonstrated experience in architectural design and technical leadership.
- Proficiency in project tracking software (e.g., Jira, Smartsheet, Salesforce).
- Ability to multitask, work independently under tight deadlines, and maintain composure under stress.
- Strong analytical, problem-solving abilities, and attention to detail.
- Excellent customer service, verbal, and written communication skills.
- Experience with Windows Operating System, spreadsheets (Google Sheets/Excel), and database management tools.
- Knowledge of POS system design, installation, configuration, operations, and maintenance.
- Previous experience working in or with restaurants.
- SaaS experience preferred.
- Willingness to travel and work flexible hours based on customer needs.
- Commitment to continuous learning and professional development.
- Work Remotely: Yes
- Travel: Yes (When needed)
Job Features
Job Category | Technology |
- Work with Sales to ensure we know what was sold, and any commitments given.
- Work with the customer to build out their POS solution, including but not limited to: Menu(s), configuration setup, menu routing, assistance with setup of 3rd party applications, and testing programmed items.
- Training the customer on their Menu and POS Solution.
- Take ownership of creating an overall approach to Pilot and create a plan for deployment that is accepted by and signed off by the customer/concept.
- Assist in developing project plans, resource plans, training and test plans, and cutover plans, applying appropriate project methodology.
- Keep projects in scope, and help maintain timelines.
- Coordinate activities of multiple Product and/or IT service vendors.
- Ensure that projects are clearly documented.
- Ability to analyze and understand client’s information and processes to
implement proper software and hardware requirements. - Responsible for ensuring that all developed standards are implemented and coordinated into a working partnership with all other departments.
- Provides regular status reports to management.
- Provide clear communication with restaurant, corporate, franchise and operations on all details pertaining to each aspect of the project.
- Expertise in advising and articulating creative solutions.
- Interviews, hires and develops subordinate personnel; and evaluates performance of employees; provides feedback, and coaches as appropriate.
- Ability to analyze business direction and problems, understand long term vision and risk in developing strategic technical solutions and provide technical leadership.
- Work closely with Product teams in technology evaluation, selection, recommendation, and configuration that align with enterprise strategy.
- Collaborating with peers in seeing opportunities to refactor business processes, and improve the customer experience.
- Menu (Point of Sale) Design: 5 years (Required)
- Demonstrate knowledge of APIs, microservices architecture, infrastructure, data architecture, security, and new technologies with clear expertise in one or more of these areas.
- Ability to work both independently and with various levels of the organization, including technical and non-technical team members.
- Critical problem solving and sophisticated troubleshooting to drive
resolution to technical issues. - Strong presentation, documentation, communication and influencing skills for working with less-technical business partners and customers.
- Willingness to experiment, innovate and seek resources to learn, grow and find solutions.
- Work Remotely: Yes
- Travel: Yes, estimated 25% of time will be travel.
- Experience with Jira, Smartsheet, and Salesforce is a plus.
- Experience working with or in Menu Maintenance, Technical Account Management, or Concierge Services is a plus.
- SaaS experience preferred.
Job Features
Job Category | Technology |
- Understanding Recurring Revenue Models: Deep dive into recurring revenue models to identify trends and opportunities.
- Optimizing Strategies: Develop insights to optimize subscription pricing, renewals, and upsell strategies.
- Collaboration: Work closely with Sales and Marketing teams to align revenue strategies with overall business goals.
- Driving Revenue Growth: Collaborate with Operations team to drive new customers and time-to-revenue in alignment with strategic goals.
- Monitoring KPIs: Own the monitoring and tracking of KPIs and assist leadership in monitoring their KPIs.
- Benchmarking: Establish benchmarks and metrics to assess business performance against strategic objectives.
- Actionable Recommendations: Provide actionable recommendations based on KPI analysis to drive business decisions.
- Cross-functional Support: Support cross-functional data analytics projects.
- Financial Modeling: Own the management of financial models.
- Reporting: Own the reporting processes and provide visibility and insights into
- performance to executives.
- Strategic Insights: Analyze KPIs and financial data to provide strategic insights
- and support decision-making.
- Cross-functional Collaboration: Collaborate cross-functionally to gather inputs for
- budgeting and forecasting.
- Internal Stakeholders: Experience working with internal stakeholders across various functions in the organization.
- Executive Support: Experience supporting executives and senior leadership.
- External Stakeholders: Experience working with external stakeholders such as
- Board members, investors, and customers.
- Bachelor’s degree in finance, economics, or a related field
- 6+ years of experience in financial analysis, with a focus on recurring revenue
- models and SaaS industry expertise
- Advanced proficiency in financial modeling and analysis using Excel, familiarity
- with financial planning and analysis tools (such as Adaptive)
- Strong understanding of subscription-based business models, pricing strategies,
- and revenue recognition
- Excellent communication and presentation skills to convey complex financial
- concepts to diverse stakeholders
- Proven ability to mentor and collaborate effectively within cross-functional teams
Job Features
Job Category | Technology |
- Leadership and Strategy: Lead the in-store applications and services team, setting the strategic vision and roadmap for our POS and Kitchen applications.
- Product Development: Oversee the end-to-end product lifecycle from ideation to launch, ensuring high-quality delivery of product features and enhancements.
- Cross-Functional Collaboration: Work closely with engineering, design, marketing, and sales teams to align product initiatives with business objectives and customer needs.
- Market Analysis: Conduct market research and competitive analysis to identify opportunities for product innovation and differentiation.
- Customer Focus: Gather and prioritize customer feedback, ensuring our solutions meet the evolving needs of restaurant operators and guests.
- Performance Metrics: Define and track key performance indicators (KPIs) to measure product success and drive continuous improvement.
- Minimum of 5 years of Product Management experience, with a track record of successfully leading complex projects and teams. Experience in the Restaurant and Hospitality industry is preferred but not required.
- Strong understanding of software development processes and methodologies, with the ability to communicate technical concepts to nontechnical stakeholders.
- Proven ability to lead, inspire, and mentor a high-performing team in a dynamic, fast-paced environment.
- Strong analytical and problem-solving skills, with the ability to make data-driven decisions.
- Excellent verbal and written communication skills, with the ability to effectively convey complex ideas to diverse audiences.
- Bachelor's degree in Business, Computer Science, Engineering, or a related field. An MBA or advanced degree is a plus.
Job Features
Job Category | Technology |
- Build and maintain relationships with leadership teams within new and existing enterprise accounts in the Quick Service and Fast Casual industry.
- Act as the main point of contact for key accounts we are engaging through the sales process, ensuring their needs are met while providing exceptional attentiveness and service.
- Lead Generation – Conduct thorough research to identify brands and specific areas where value creation could be unlocked through the use of the Qu Platform, within new and existing accounts.
- Conduct research on target accounts to construct account and persona-specific targeted marketing programs.
- Collaborate with internal team(s) to develop and execute account-specific strategies and sales plans.
- Monitor market trends and competitive activities to proactively identify opportunities and potential challenges.
- Present a clear understanding of Qu’s enterprise value proposition through showcasing our suite of offerings in ways that are relevant to individual prospects.
- Present solutions to prospects through the lenses of return on investment (ROI) and cost of inaction (COI) to better quantify the tangible benefit(s) of adopting Qu.
- Work directly with the senior leadership team at Qu, providing account specific strategy, updates, presentations, and market overviews.
- Work with pre-sales to provide specific product demonstrations and training to key stakeholders within prospect accounts, and learn to be able to provide certain demonstrations yourself.
- Work closely with internal teams to ensure a streamlined process, ensuring a win for both Qu and our Client.
- Identify, make recommendations, and implement improvements around process, efficiency and productivity of the enterprise business development team.
- Shepherd multiple 12-24+ month Enterprise deal engagements from Lead through Post-Sale, simultaneously, while managing dozens of stakeholders and personas leading to ultimately negotiating and closing 7 and 8 figure ARR deals.
- 7+ years of successful Enterprise Account Sales &/or Management, in the Restaurant industry with a strong preference for Fast Casual &/or Quick Service.
- A passionate and dedicated sales executive who understands the importance of hard work, attention to detail, an internal drive for excellence, and a mentality of “doing whatever it takes.”
- A Player/Coach who can consistently motivate those around them, driving excellence and a desire to execute for the Customer.
- A strong understanding and proven track record of Enterprise Account Management and Business Development.
- A strong understanding of Enterprise sales methodologies and an ability to leverage the best of each across multiple buyer personas and stakeholders, such as: Challenger, Solution Selling, MEDDPICC, etc.
- Proficiency in CRM systems, including but not limited to, Salesforce.com. A strong preference for familiarity with Sales-related efficiency tools like: Accord, Groove, Gong, Sales Navigator, and others.
- Ability to forecast and present your sales pipeline from lead conversion data through to win rates, with accuracy.
- An independent and inherently motivated person who thrives in a fast moving and ever-changing environment.
- Excellent written and verbal communication, as well as presentation (both virtually and in person) skills.
- Ability to travel up to 50% of the time.
Job Features
Job Category | Technology |