Senior Director/ Vice President,  Strategic Accounts

Posted 1 month ago

Qu is seeking a Senior Director that will be responsible for strategically leading and owning the relationships with  Qu’s top-tier enterprise customers, from MSA signing through roll out and lifetime partnership. 

A chief focus of this position will be to drive franchisee and store adoption for Qu’s enterprise client rollouts. As such, this position requires a strategic mindset, exceptional communication skills, and a deep understanding of our product capabilities and the enterprise restaurant segment.

In this role, you will be responsible for understanding each customer’s  unique business needs, driving adoption of our platform solutions, and ensuring impeccable customer satisfaction. It will involve ongoing interaction with both customer c-suite and operations teams, and leveraging internal cross departmental relationships to execute against developing customer requirements.

Responsibilities:

  • Client Relationship Management:
      • Build and maintain strong, long-lasting relationships across multiple departments and stakeholders with enterprise-level customers(s).
      • Serve as the primary point of contact for all account-related matters, including inquiries, escalations, and strategic discussions.
      • Conduct regular check-ins and business reviews to ensure alignment between customer objectives and our solutions.
  • Account Growth and Expansion:
      • Identify opportunities for upselling and cross-selling additional products or services to existing clients.
      • Collaborate with the sales organization to develop account expansion strategies and execute them effectively.
      • Continuously seek ways to increase the value we deliver to clients and drive customer retention.
  • Strategic Planning and Execution:
      • Develop a deep understanding of each customer’s business goals, challenges, and industry landscape.
      • Work closely with clients to develop strategic roadmaps and implementation plans that leverage our product solutions to achieve their objectives.
      • Proactively identify risks and opportunities within client accounts and take appropriate actions to mitigate risks and capitalize on opportunities.
  • Product Adoption and Training:
      • Facilitate product onboarding and training sessions for clients to ensure successful adoption of our platform solutions.
      • Provide ongoing support and guidance to clients to help them maximize the value they derive from our products.
      • Act as a subject matter expert on our product offerings and provide insights and best practices to clients.
  • Internal Collaboration:
      • Collaborate closely with cross-functional teams, including sales, customer support, product management, and engineering, to ensure client needs are met effectively.
      • Advocate for client priorities and provide valuable feedback to internal teams to drive product enhancements and improvements.

Requirements:

  • Bachelor’s degree (MBA preferred).
  • Proven track record of success in account management or sales roles within the SaaS industry, preferably with enterprise-level clients.
  • Strong understanding of SaaS products and Hospitality technology trends, and the competitive landscape.
  • Excellent communication, negotiation, and presentation skills.
  • Ability to navigate complex organizational structures and build relationships at all levels.
  • Strategic thinker with the ability to identify and pursue opportunities for account growth and expansion.
  • Results-oriented mindset with a focus on driving customer satisfaction and retention.
  • Highly organized with strong attention to detail and the ability to manage multiple priorities simultaneously.

Job Features

Job CategoryTechnology

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