Have you recently visited your favorite coffee shop or fast food joint and it’s taking longer than usual to get your order?Unfortunately, you are not alone. Across the nation, operators are struggling to staff their restaurants and retain talent for the long term. Unfortunately, this can lead to shortened store hours or even restaurants closing their doors altogether.
To solve these dire labor challenges, we believe broad sweeping changes are needed for a stronger future. This episode of Restaurants Reinvented is the start of a new series we’ll be releasing that is focused solely on labor and what operators can do to attract and retain employees.
It’s safe to say that technology is making everyone’s lives easier, but currently there seems to be a lack of tech in restaurants that can help your employees perform and communicate better. Stacy believes the mission for solution vendors like 7shifts should be to “provide tech that takes away the bad part of the employee’s job to make their lives easier at work”.
Niko explains, “The tech has to be there, the right architecture needs to be there, but it’s as much about the people behind the partnerships. […] How is one of our customers or one of our mutual customers going to be the winner?How are they going to be the winner if we don’t work well together or if we don’t know each other well, or if we don’t care about each other?”
“We have an engagement feature built into 7shifts. It allows employees to provide feedback on their shift right after it has ended and surfaces that data to show highly engaged employees versus highly disengaged employees. Restaurant managers can then take that information and use it for an actionable one-on-one with that employee, so they can address the concern before it turns into an iceberg.”
The world is quickly evolving, faster than ever before. Thus, restaurant technology providers need to look forward and see how they can streamline and continuously improve the experience for operators, staff, and restaurant guests.