Leadership Insights

Why Two Leading Brands Took the Leap to a Unified Commerce Platform 

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The Rise of Platforms in the Restaurant Industry: More Than Just a Buzzword The “platform” term has become more mainstream in the restaurant industry of late, as growing brands seek better integrated solutions with less complexity and technical debt. Along with the promise of streamlining operations, data, and guest experiences, platforms are poised to be […]

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Thanx + Qu: Shaping the Future of Guest Engagement

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Deepening Guest Connections Together Qu is excited to announce our newest certified integration partner, Thanx, a leading guest engagement platform for differentiated, on-brand loyalty focused on access, exclusivity, and personalization. With our shared passion for driving deeper, more relevant guest experiences, integrations with partners like Thanx are integral to bringing Loyalty 3.0 to fruition. The Qu+Thanx partnership

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Let's Fix Loyalty

Let’s Fix Loyalty

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Episode Summary In this episode of “Restaurants Reinvented,” host Jen Kern talks with Zach Goldstein, CEO of Thanx, about the evolution and future of loyalty programs in the restaurant industry. Zach argues that traditional loyalty programs, which focus heavily on discounts and lack personal engagement, are outdated.  Jen and Zach dive into the shortcomings of

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Loyalty 3.0: Elevating Guest Engagement Through Deeper Insights

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Step into the future of Fast Casual and Quick Service Restaurants, where bland (dare we say “legacy”) loyalty programs are quickly being left behind. Because with today’s digital and data-first capabilities, the worn-out, very tired strategies of discounting, BOGO, and routine birthday offers are not only relics of the past, they’re surely leaving revenue on

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The Straight Talk on Data

The Straight Talk on Data: Best of Soundbites 

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Episode Summary Part 2 in our Best of Series explores the transformative power of data in the restaurant industry.  Our esteemed guests explore the many dimensions of data, going beyond numbers to uncover its pivotal role in driving innovation — from the kitchen to crafting unforgettable customer experiences. Each guest highlights how thoughtful data management

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Separating AI Hype from Reality: How to Navigate the Evolving Landscape

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It’s no surprise that Artificial Intelligence (AI) is top of mind for businesses globally. It has transitioned from being technical jargon to a staple in the boardroom and, consequently, management team discussions. While the restaurant industry has traditionally been slower to adopt new technology, AI stands out as a top priority for enterprise brands according to

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AI Insights Unleashed: Best Sound Bites of 2023

AI Insights Unleashed: Best of Soundbites

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Episode Summary In the new episode of Restaurants Reinvented, Jen Kern navigates through AI’s evolving role in the hospitality world. This episode stitches together highlights from various discussions on how artificial intelligence optimizes operations and elevates customer service in restaurants.  Experts featured in the episode shed light on innovative AI applications, from managing inventory to

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