Across their 1,000 location footprint, Church’s Chicken operated a mixed, inefficient restaurant technology stack that impacted both the employee and guest experience. With old, archaic hardware that slowed down order-taking and clunky software that was difficult to utilize, Church’s recognized the need to undertake a comprehensive point of sales and back of house management technology refresh.
Inconsistent user and guests experience
Clunky, difficult to use software
Outdated, inconsistent hardware
Manual, time-consuming processes and reporting
Lack of integrated systems and applications
Systems Integrated & Launched
By partnering with Qu and SynergySuite, Church’s Chicken was able to transform their in-store technology and tangibly improve their ordering and guest experiences. The transition to Qu’s conversational, gesture-based point of sale has led to more efficient guest throughput and increases in order volume through multiple ordering channels, all without any interruptions to regular business operations. Additionally, reporting has improved dramatically, which in turn has driven efficiencies and reduced key operational labor and material costs.
One place to manage all virtual brand ordering and production
Single menu management with a single tablet
Automatic order acceptance and injection
Bi-directional third-party order APIs
Direct integration with kitchen display systems
Deploying the Qu POS system will help us remove technology barriers blocking our ease of operations and guest engagement.