Church's Chicken

The Challenge

Technological challenges

Across their 1,000 location footprint, Church’s Chicken operated a mixed, inefficient restaurant technology stack that impacted both the employee and guest experience. With old, archaic POS hardware that slowed down order-taking and clunky POS software that was difficult to utilize, Church’s recognized the need to undertake a comprehensive point of sales and back of house management technology refresh.

• Inconsistent user and guests experience
• Clunky, difficult to use software
• Outdated, inconsistent hardware
• Manual, time-consuming processes and reporting
• Lack of integrated systems and applications

The Solution

Systems Integrated & Launched

By partnering with Qu and SynergySuite, Church’s Chicken was able to transform their in-store technology and tangibly improve their POS, ordering and guest experiences. The transition to Qu’s conversational, gesture-based point of sale has led to more efficient guest throughput and increases in order volume through multiple ordering channels, all without any interruptions to regular business operations. Additionally, reporting has improved dramatically, which in turn has driven efficiencies and reduced key operational labor and material costs.

• One place to manage all virtual brand ordering and production
• Single menu management with a single tablet
• Automatic order acceptance and injection
• Bi-directional third-party order APIs
• Direct integration POS to kitchen display systems

"Deploying the Qu POS system will help us remove technology barriers blocking our ease of operations and guest engagement."
Former EVP and CFO, Church's Chicken

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