99%
Uptime
100s
of labor hours saved with direct integrations
30%
decrease in support call volume
The Challenge
Manual Technologies: The QSR Nemesis
As a rapidly growing, predominantly to-go brand, Bill Miller BBQ began to feel the weight of its manual-reliant technology.
- Lost online transactions due to manual rekeying orders into POS
- Lack of data and reporting transparency
- Frequent connectivity issues causing lost sales
- No open API – Inability to scale and grow
The Solution
Faster, Easier, and Automatic Systems
After assessing several tech providers, Bill Miller chose Qu for its open API ecosystem. They also leveraged Qu’s unified commerce platform including POS, KDS, and direct third-party integrations to increase speed and accuracy, and reduce transaction losses.
- 25% decrease in check reconciliations & lost online transactions with Qu’s third-party integrations.
- Increased uptime from 97% to 99.99% with Qu’s triple redundant commerce cloud
- Improved drive-thru speeds with 4 dedicated KDS systems
- Increased order accuracy & production times with unified POS and KDS technology
- Saved hundreds of labor hours with direct integrations
Qu was the only company that could prove they had a truly open API ecosystem. Unlike other technology solutions, Qu’s API is fully documented and easily extendable, so I knew their platform could grow with us.Former Head of Technology, Bill Miller BBQ
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