of lost revenue recovered
reduction in training time
better financial controls
How Qu helped one of the largest Blaze Franchisees eliminate voids and improve order accuracy
The Challenge
High Volume of Voids Depleted the Bottom Line
Blaze Pizza is a fast-casual artisanal pizza brand that prides itself on its high-quality ingredients and quick service. However, the company was facing a challenge: a high volume of voids and deletes. Voids are orders that are canceled or re-rung, and deletes are items that are removed from an order. These can be costly for businesses, as they represent lost revenue.
Millennial Restaurant Group (MRG), one of the largest Blaze Pizza franchisees, was determined to find a solution to the void and delete problem. The company turned to Qu, a unified commerce platform that provides businesses with a modern, transparent way to manage their orders and POS.
The Solution
Modern POS Platform Reduces Ordering Errors & Voids
With Qu, MRG was able to eliminate voids and deletes altogether. The platform’s real-time data insights gave the company a clear view of its order management process and helped them identify and address the root causes of the problem. Qu's POS also made it easier for employees to place orders accurately, thanks to its conversational, gesture-based interface.
As a result of implementing Qu, MRG has seen a number of benefits, including:
- Increased revenue: By eliminating voids and deletes, MRG has recovered 0.6% (or 60 basis points) of lost revenue.
- Reduced training time: Qu’s easy-to-use POS interface has helped MRG reduce training time for employees by 75%.
- Improved order accuracy: Qu’s real-time data insights have helped MRG improve order accuracy rates, which has led to happier customers.
- Better reporting: Qu’s unified data and AI-enabled forecasting capabilities have given MRG a better understanding of its business, which has helped them make better decisions.
Overall, Qu’s unified commerce platform has helped MRG to improve its order management process and achieve its business goals. As a result, MRG has seen a significant increase in revenue and customer satisfaction.
"We've been able to eliminate voids and deletes entirely with Qu. This has saved us a significant amount of time and effort, and it's also improved our financial controls. We no longer have to worry about tracking down voids, and we're able to better understand our sales data. Qu has been a great investment for our business."WAYNE ALBRITTON, Owner, Millennial Restaurant Group & Blaze Pizza Franchise
