Bobby Cox

The Challenge

Outdated POS and Limited Growth

Bobby Cox Companies is a family-owned restaurant group with a diverse portfolio of fast casual and quick service concepts, including Rosa’s Café, Taco Villa, and Texas Burger. The company prides itself on its entrepreneurial spirit and dedication to meeting the needs of today’s guests.

For over two decades, Bobby Cox Companies relied on a legacy POS system that struggled to provide reliable data and lacked the flexibility to support growth. With development stagnating and new features lagging, it was clear their POS system couldn’t meet their long-term goals. The glaring absence of a web and delivery presence underscored an urgent and immediate need for a scalable, future-proof solution that could streamline operations and significantly enhance guest experiences.

"Getting the data out was becoming the biggest problem. The backend was really the issue. We knew it was time for a change—a solution that could carry us into the future."
—Robert Nowlin
POS Systems Administrator, Bobby Cox Companies

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The results

Speed, Accuracy, and Efficiency

The transition to Qu had an immediate and measurable impact:

• 100+ cars in the drive-thru window per hour at some stores, significantly increasing throughput.
• 15% increase in order-taking speed contributing to enhanced order accuracy, resulting in fewer guest complaints.
• 30% decrease in IT workload thanks to Qu’s reliable and user-friendly platform.
• Overall labor productivity increased due to faster POS training and streamlined workflows.
• Together, these improvements led to smoother operations and enhanced guest satisfaction.

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The Solution

Qu's scalable platform enables a smooth path for growth

After evaluating several options, Bobby Cox Companies chose Qu’s unified commerce platform.

Key factors that stood out:

• Seamless Data Integration: Qu’s APIs and robust certified partner ecosystem made it easy to integrate with existing third-party systems, including accounting, reporting, and food-costing solutions.
• Intuitive POS Design: Qu’s POS system is user-friendly, with a modern interface that aligns with the tech-savvy habits of today’s workforce.
• Unmatched Reliability: From day one, Qu delivered consistent performance. In addition, Qu’s customer support team is quick to respond and resolve issues.
• Resilient Operations: The in-store cloud, powered by Edge computing, ensures continuous store operations even without internet access. By eliminating the need for complex backup systems, Qu’s fault-tolerant approach minimizes downtime, reduces IT support demands, and enhances overall operational efficiency.

A key improvement came with Qu’s native Kitchen Display System (KDS).

"We were able to seamlessly integrate the KDS into our order-ready system, with real-time data flowing effortlessly. Being able to track bump times and other key metrics directly within the platform was a huge advantage,"
—Robert Nowlin

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This native solution streamlined kitchen operations and provided a single source of truth for better decision-making.

With Qu, Bobby Cox Companies is set to enhance its digital presence by incorporating online ordering, third-party delivery, and kiosk solutions that work flawlessly with Qu's POS. Qu’s scalable platform guarantees adaptation to technology-forward innovations while ensuring operational excellence.