eegee's

Iconic QSR brand achieves dramatic cost, labor, and speed efficiencies with Qu’s POS and Unified Commerce Platform

THE CHALLENGE

Legacy POS creates operational fatigue & manual reworks

eegee’s prior POS system caused multiple issues, including offline outages that impacted digital orders, system crashes leading to lost revenue, and significant labor hours required for menu administration.

• Difficult to integrate with other systems
• New employee training times lengthy and complex
• 4 walls mentality created a lot of manual rework
• Drive-thru product limited and lacked details, unable to customize
• Long customer support wait times impacted customer service in-store

THE SOLUTION

Modern POS platform reduces ordering failures and speeds up transactions

Within months of going live on Qu’s unified ordering and kitchen suite for its 33 locations, eegee’s drastically reduced ordering failures and processed transactions faster.

The increased ordering fluidity is translating to improved guest experiences with in-store team members spending less time on support calls and more time delivering food.  

Qu’s connected ordering and fulfillment engine—with a fully integrated kitchen display system (KDS)—has not only increased through-put for the brand, but a future-ready restaurant tech stack is now within reach for eegee’s.

Qu’s unique application programming interface (API) structure allows for quick integrations, which has improved data integrity, consistency, and efficiency as the brand looks to tie back and front of house systems closer together.

• 4x faster rate of integrations to new systems with Qu API
• 78% reduction in new employee training time with an intuitive POS interface
• 95% reduction in failed online ordering rates’
• $100,000 annual cost savings versus previous POS system
• Faster, easier menu management
• Vastly improved customer support and response times

“At every turn, Qu does the right thing and takes responsibility. They are there when we need them to be there and fix things quickly. Qu is an example of a true partner in the restaurant technology industry.”
BRIAN YAHN, Former Vice President of IT eegee's