GoTo Foods

The Challenge

Bogged down with system crashes and service calls around the clock

GoTo Foods, formerly Focus Brands, encountered substantial hurdles with its former POS provider, which frequently went offline, disrupting operations. Slow performance, unexpected downtime, and the need to make constant support calls led to mounting frustrations among team members in this franchisee group and impacted the overall customer experience.

The lack of real-time reporting capabilities compounded the challenges, hindering their ability to track daily sales and labor costs effectively.

The Solution

An intuitive POS platform that empowers staff and reduces operational headaches

Within days of adopting Qu's POS, GoTo Foods franchisees saw remarkable improvements across the board. From heightened stability and uptime, to a simplified setup and installation, and a POS platform that operated flawlessly, the transition brought tangible benefits to the team immediately.

Key benefits:

• 100% uptime. A stark difference from the old POS system that went down several times a day.
• From 10 service calls daily to 0 – giving an average of 5 hours back to franchisees weekly.
• Completed in-store implementation in 90 minutes without skipping a beat and staff trained up in 10 minutes. Fewer cables and cords = fewer headaches.
• Improved team member experience and effectiveness, and in turn, better customer engagement, with an easy-to-use POS system.
• Multi-brand management improvements with centralized operations, reporting, and menu management for cobranded stores.
• Multiple loyalty programs are accepted — enabling guests to use the loyalty app of their choosing in co-branded stores.

"Qu is positioning GoTo Foods to deliver a better, more engaging guest experience and empowering our organization with better data fidelity — Freeing our brand franchisees to focus on service and strategy, rather than troubleshooting a complex POS system."
JIM HOLTHOUSER, Former CEO, GoTo Foods