Luke's Lobster

THE CHALLENGE

Constrained by technology roadblocks

To manage rapid growth and to integrate multiple application partners, Luke’s Lobster needed enterprise-level technology to increase their site count and broaden their reach. Luke’s began its operations with a legacy, client-server based POS and then gave a tablet POS solution a try. Soon, however, the company realized that both systems lacked the stability and feature sets they needed to scale up their operations.

• Lack of stable Point of Sale
• Limited functionality and feature sets
• Extensive time required to maintain POS, menu, and items
• Inability to extract meaningful, actionable data

THE SOLUTION

A POS platform to enable growth and scale

After a rigorous selection and vendor grading process, the need for a POS platform that worked with their existing partners through an API-centric architecture made Qu the top choice for Luke’s. Qu’s enterprise-class unified commerce engine that offered Luke the scalability and extensibility that the company needed, as well as a platform that integrates directly with third-party application partners and makes integrating with these outside systems seamless.

• Highly-stable, reliable POS
• Feature-rich guest engagement and management solutions
• Integration-friendly architecture and platform
• Centralized, unified menu management
• Free-flowing, normalized data

"With Qu's platform, I can focus on helping the business grow, versus chasing down numbers and trying to figure out where things went wrong."
STEVE SONG, CFO, Luke's Lobster