David Ingenito, a multi-brand, multi-unit franchisee of Auntie Anne's and Cinnabon under GoTo Foods (formerly Focus Brands), shares why he replaced his legacy point-of-sale system with Qu — and what changed in his stores after the switch.
Before Qu, his teams were dealing with three problems most multi-unit restaurant operators will recognize:
- Constant POS downtime that interrupted service at peak hours
- Slow system performance that backed up lines and frustrated guests
- No real-time reporting, making it hard to manage labor, sales, and inventory across locations
After moving to Qu's unified commerce platform, David's stores saw measurable improvements in reliability, speed of service, and operational visibility — transforming day-to-day operations and elevating the guest experience across his Auntie Anne's and Cinnabon locations.
In this customer story, you'll hear:
- The breaking point that pushed his team to evaluate a new POS
- Why Qu's reliability and real-time data stood out during the search
- What changed for store managers, crew, and guests after rollout
- Practical advice for other franchisees and multi-unit operators evaluating their POS
Read the full GoTo Foods / Auntie Anne's & Cinnabon case study here.
