Brands
From 50 to 1 POS
Increase in delivery sales due to direct 3rd party integration
The Challenge
Archaic, inefficient technology
As a multi-brand conglomerate acquiring new brands and launching co-branded concepts, WOWorks’ previous assortment of 50+ point-of-sale (POS) platforms was simply unsustainable. WOWorks decided to undertake a large technology overhaul that would unite its brands, and solve its systems administration and POS platform challenges.
- Lack of integration and customization capabilities within thier POS
- Inconsistent guest and employee experiences
- Challenges managing different POS across locations and brands
- Complex vendor and partner relationships
- Inability to scale and keep up with aggressive growth plans
The Solution
Fresh food, powered by fresher technology
Partnering with Qu helped WOWorks transform every aspect of its business. Qu’s Unified Commerce Platform (inclusive of POS) – along with our native KDS – united all the WOWorks brands under one umbrella with a single backend and data repository. Working closely as a technology and change management partner, Qu manages systems for over 350 locations, including new co-branded stores. We actively support the conversion of new brands to Qu’s unified system and enable the continued growth of the WOWorks brand family.
- Consolidated from 50 to 1 POS
- Increased digital sales by 25% with direct integrations & reduced the number of rejected orders.
- Eliminated many manual processes, improving cost and efficiencies
- Unleashed power of shared services across a multi-brand portfolio
- Simplified menu management with Qu’s single unified backend
- Empowered data-driven decisions to reduce costs and drive profits with Notify
- Increased in-store sales speed and volume due to unified systems
Qu is allowing us to build a business of the future. They’re able to grow with us and make changes quickly based on our needs.KYLE MARK, Chief Information Officer, WOWorks
