Careers

The Qu Crew

Join our growing team

At Qu you’ll find a fun, dynamic, and diverse culture that celebrates team and individual success. Our people are down to earth, trail blazin’ folks who value innovation. While mostly virtual, we collaborate closely to produce leading-edge software solutions much needed in the restaurant industry.

Would You Like Join Us?

Most positions are virtual. We look forward to hearing from you.

Qu is seeking a digital marketing specialist to join our growing restaurant technology company. If you want to be part of a rapidly growing tech environment where you get exposure to numerous areas of strategic marketing and business projects ... read on. Are you detail-oriented, a bit geeky, and excited about managing outbound marketing, email automation tools, data analytics, social media and other digital projects? Read on. You’ll flex your marketing, content, and research muscles while learning from senior leaders in the company.

What You’ll Do Here

  • Conference Support: Support in-person conferences and events, including managing schedules, forms, swag, deliveries, registrations, setup, and more.
  • Marketing Automation: Help manage our marketing automation system (Hubspot) and our sales and marketing operations infrastructure, and other integrated systems. Review back-end for data cleanliness and lead generation optimization.
  • Social Media: Collaborate with teams to improve social presence and posts, specifically on LinkedIn. Consider paid campaigns and creative campaigns to engage prospect audiences. Review data and past performance to inform future approaches.
  • Digital Marketing: Monitor Google Analytics, Qu website, and Hubspot for general updates, SEO optimization, and content improvements.
  • Campaign Management: Support marketing programs with an eye toward ABM, including outbound and paid campaigns, emails, podcasting, website upgrades, blogs, videos, and collateral.
  • Marketing Expenses: Manage bi-monthly expense reports and event budget reconciliation in compliance with company policies.
  • And.. Contribute innovative digital marketing strategies and ideas as a “digital native.” Be “all-in” with our vision, mission, and growth goals.

Experience We’re Looking For

  • Minimum of 1-2 years marketing experience in a similar tech company.
  • Experience with marketing automation tools, ideally Hubspot, and Canva, Analytics, SFDC.
  • Ability to work with company leadership and all functional areas across the organization.
  • Data-centric with an ability to produce reports and metrics; a keen eye for mining data to uncover insights.
  • Experience working in restaurants or with POS a big plus.

The Type of Team Player We Need

  • A problem-solver who loves to figure things out, find solutions and learn.
  • Independent, self-starter who’s focused and detail oriented.
  • Jazzed about technology and rapidly growing environments.
  • An excellent communicator.

To apply:

Send an email with your resume, your story (no cover letter please), and any relevant portfolio examples/websites to Jen Kern, CMO, jkern@qubeyond.com

Job Features

Job CategoryTechnology

Qu is seeking a digital marketing specialist to join our growing restaurant technology company. If you want to be part of a rapidly growing tech environment where you get exposure to numerous areas of...

Qu is seeking a Financial Planning Analyst who’s passionate about corporate finance, FP&A, and eager to join our rapidly growing restaurant technology company. If you have an entrepreneurial mindset and like to execute diverse types of projects, then we want to talk to you! At Qu, you’ll work with a talented team that’s making big waves in an industry ripe for tech transformation. Top applicants are curious, resourceful, agile, and hard-working team players who want to make a mark while working with amazing people and customers. The Financial Analyst FP&A will be the first finance hire, outside the CFO. They will work directly with the CFO and have an opportunity to help shape the finance team. This role is a great opportunity for someone loves challenges, problem solving, and wants to be a part of a rapidly growing startup.

Responsibilities

Recurring Revenue Analysis: 
  • Have a deep understanding of recurring revenue models with ability to identify trends and opportunities
  • Develop insights to optimize subscription pricing, renewals, and upsell strategies
  • Collaborate with Sales and Marketing teams to align revenue strategies with overall business goals
  • Collaborate with Operations team to help drive new customers and time-to-revenue in alignment with strategic goals
KPI and Data Analysis:
  • Support monitoring and understanding of company and departmental KPIs
  • Establish benchmarks and metrics to assess business performance against strategic objectives
  • Provide actionable recommendations based on KPI analysis to drive business decisions.
  • Support cross-functional data analytics projects
Financial Planning and Analysis:
  • Own the management of financial models and work with CFO to ensure accurate forecast
  • Support reporting processes and work with executives to provide visibility and insights into performance
  • Analyze KPIs and financial data to provide strategic insights and support decision-making!Collaborate cross-functionally to gather inputs for budgeting and forecasting

Role Requirements

  • Bachelor’s degree in finance, economics, or a related field
  • 4+ years of experience in financial analysis, with a focus on recurring revenue models and SaaS industry expertise
  • Advanced proficiency in financial modeling and analysis using Excel.
  • Familiarity with financial planning and analysis tools (Adaptive)
  • Strong understanding of subscription-based business models, pricing strategies, and revenue recognition
  • Excellent communication and presentation skills to convey complex financial concepts to diverse stakeholders
  • Proven ability to mentor and collaborate effectively within cross-functional teams

Job Features

Job CategoryTechnology

Qu is seeking a Financial Planning Analyst who’s passionate about corporate finance, FP&A, and eager to join our rapidly growing restaurant technology company. If you have an entrepreneurial min...

Posted 4 weeks ago
Qu is seeking a People Manager who’s passionate about human resources and people management and eager to join our rapidly growing restaurant technology company. If you have an entrepreneurial mindset and like to execute diverse types of projects, then we want to talk to you! At Qu, you’ll work with a talented team that’s making big waves in an industry ripe for tech transformation. Top applicants are curious, resourceful, agile, and hard-working team players who want to make a mark while working with amazing people and customers. As the first HR hire in our organization, the People Manager will be instrumental in establishing and nurturing a positive and inclusive workplace culture. This role involves a broad range of responsibilities, including talent acquisition, employee engagement, performance management, and HR operations. The ideal candidate is a strategic thinker with a passion for fostering a collaborative and high-performance work environment.

Responsibilities

Talent Acquisition:
  • Develop and implement effective recruitment strategies to attract top talent.
  • Manage the end-to-end recruitment process, including sourcing, screening, interviewing, and onboarding.
  • Collaborate with hiring managers to understand staffing needs and build a pipeline of qualified candidates.
  • Continuously improve and optimize recruitment processes to enhance efficiency and candidate experience.
Culture Building:
  • Lead initiatives to cultivate a positive and inclusive company culture.
  • Work closely with leadership to define and promote core values.
  • Organize team-building activities, events, and programs to enhance employee engagement.
  • Act as a cultural ambassador and champion diversity and inclusion.
Employee Relations:
  • Provide guidance and support to employees on HR-related matters.
  • Address and resolve employee concerns, conflicts, and grievances.
  • Monitor and evaluate employee morale and implement initiatives to enhance overall job satisfaction.
Performance Management: 
  • Implement performance management processes to drive employee development.
  • Work with managers to set performance goals, provide feedback, and conduct performance reviews.
  • Identify opportunities for skill development and training to support career growth.
HR Operations:
  • Develop and implement HR policies and procedures in compliance with relevant regulations.
  • Manage HR documentation, including employee records and contracts.
  • Stay updated on HR trends and best practices to ensure the organization remains competitive in talent management.

Role Requirements

  • Bachelor’s degree in human resources, Business Administration, or a related field.
  • Proven experience in HR roles with experience in talent acquisition.
  • Strong understanding of HR principles, practices, and regulations.
  • Excellent communication and interpersonal skills.
  • Ability to thrive in a fast-paced startup environment.
  • Proactive and results-oriented mindset.

Job Features

Job CategoryTechnology

Qu is seeking a People Manager who’s passionate about human resources and people management and eager to join our rapidly growing restaurant technology company. If you have an entrepreneurial mindse...

Posted 4 weeks ago
Qu is seeking a Senior Accountant who’s passionate about accounting and eager to join our rapidly growing restaurant technology company. If you have an entrepreneurial mindset and like to execute diverse types of projects, then we want to talk to you! At Qu, you’ll work with a talented team that’s making big waves in an industry ripe for tech transformation. . Top applicants are curious, resourceful, agile, and hard-working team players who want to make a mark while working with amazing people and customers. Reporting to the Controller, the Senior Accountant contributes to the overall success of the organization by effectively coordinating all finance and accounting functions for QU POS, Inc., including but not limited to accounts receivable, accounts payable, fixed assets, inventory management, reporting, and cash management. The Senior Accountant will be the primary owner of the Quote-to-Cash process ensuring accurate revenue recognition, billing, and managing the collections process. Additionally, they will work with our Asset Management team to ensure accurate COGS and inventory.

Responsibilities

Quote to Cash Ownership: 
  • Manage the entire Quote to Cash process, including quoting, order processing, billing, revenue recognition, and collections
  • Collaborate with sales, finance, and operations teams to ensure accurate and timely processing of orders and invoices
  • Develop and maintain documentation of Quote to Cash processes, including standard operating procedures and controls
  • Own customer relationship for collections to ensure timely payments
Revenue Recognition:
  • Apply revenue recognition principles in accordance with GAAP and company policies
  • Review customer contracts to ensure proper revenue recognition treatment
  • Perform detailed revenue analysis and reconciliations to ensure accuracy and completeness
Cost of Goods Sold (COGS) and Inventory Management:
  • Work closely with the asset management team to ensure accurate recording of COGS and inventory transactions
  • Perform regular reconciliations between financial records and inventory systems
  • Investigate and resolve discrepancies in COGS and inventory balances
Financial Reporting and Analysis:
  • Prepare and review monthly, quarterly, and annual financial statements related to revenue, COGS, and inventory
  • Provide insightful analysis on revenue trends, variances, and key performance indicators
  • Assist with the preparation of audit schedules and support external auditors during the audit process
Process Improvement: 
  • Identify opportunities to streamline and improve Quote to Cash processes, revenue recognition procedures, and inventory management practices
  • Implement enhancements to increase efficiency, accuracy, and compliance

Role Requirements

  • Proficiency in Excel and work experience in billing (Zuora, ChargeBee, etc) and accounting systems (NetSuite) is a key requirement for this role
  • The ideal candidate should have a bachelor’s degree in accounting, or finance and preferably a CPA with a minimum of 5 years of accounting & and finance experience
  • NetSuite experience is a plus

Job Features

Job CategoryTechnology

Qu is seeking a Senior Accountant who’s passionate about accounting and eager to join our rapidly growing restaurant technology company. If you have an entrepreneurial mindset and like to execute di...

Qu is looking for a dynamic Customer Success Partner to join our team. Qu Customer Success Partners are responsible for advocating and supporting customers to ensure their success in utilizing Qu's platform. You will be a primary consultant and touch point for Qu's enterprise clients responsible for managing assigned client relationships, leading a positive customer experience, and driving growth through gross renewals, maximum product adoption, and net retention improvements. The ideal candidate will have a passion for technology and building strong customer relationships. They will be a skilled communicator and organized, all while providing great customer service.

Responsibilities

  •  Develop a trusted advisor relationship with customer stakeholders and executive sponsors to ensure they are leveraging Qu’s solutions to achieve desired partner outcomes, with a focus on driving growth through gross renewals and net retention efforts.
  • Identify opportunities to maximize product adoption through Qu’s peripheral solution set.
  • Maintain and enhance overall customer wellbeing by monitoring customer health, proactively addressing issues, and acting as an escalation point of contact.
  • Collaborate closely with multiple contacts within the customer's organization including IT, Marketing, Finance and Operations to identify and drive key goals for customer success.
  •  Communicate requested product enhancements (customer roadmap requests) internally while managing customer expectations.
  • Drive efficient and successful implementation projects for assigned accounts through SOW development and cross-departmental resource utilization.
  • Act as industry and solution consultant to deliver maximum value.
  • Ensure customers receive optimum levels of service and maintain high levels of customer satisfaction resulting in increased customer loyalty and client retention.
  • Advocate customer needs/issues cross-departmentally

Other Requirements

  •  Minimum 4+ years relevant work experience in Customer Success, Account Management, Enterprise Sales, or other related field (SaaS and enterprise experience preferred).
  •  Excellent project management skills and experience leveraging internal resources and external partners to execute against deadlines.
  • Passion for delivering customer success and a strong interest in advocating for clients and delivering long term value.

Job Features

Job CategoryTechnology

Qu is looking for a dynamic Customer Success Partner to join our team. Qu Customer Success Partners are responsible for advocating and supporting customers to ensure their success in utilizing Qu̵...

Qu is looking for a dynamic Solution Architect  to join our team. Qu Solution Architects are Responsible for the build, establishment, and implementation of all architectural, menu and solution design for new customers signed with Qu.  You will work with other members of the Solution Design team through architecture designs, adoption of standards, collaboration with key partners and evaluations and recommendations of solutions.  You will work with the Customers and internal Project Managers in order to create a Pilot Plan and Deployment strategy.

The ideal candidate will have a passion for technology and building strong customer relationships. They will be a skilled communicator and able to think outside the box to solution problems,  all while providing great customer service

Responsibilities

  • Work with Sales to ensure we know what was sold, and any commitments given.
  • Work with the customer to build out their POS solution, including but not limited to: Menu(s), configuration setup, menu routing, assistance with setup of 3rd party applications, and testing programmed items.
  • Training the customer on their Menu and POS Solution.
  • Take ownership of creating an overall approach to Pilot and create a plan for deployment that is accepted by and signed off by the customer/concept.
  • Assist in developing project plans, resource plans, training and test plans, and cutover plans, applying appropriate project methodology.
  • Keep projects in scope, and help maintain timelines.
  • Coordinate activities of multiple Product and/or IT service vendors.
  • Ensure that projects are clearly documented.
  • Ability to analyze and understand client’s information and processes to implement proper software and hardware requirements.
  • Responsible for ensuring that all developed standards are implemented and coordinated into a working partnership with all other departments.
  • Provides regular status reports to management.
  • Provide clear communication with restaurant, corporate, franchise and operations on all details pertaining to each aspect of the project.
  • Expertise in advising and articulating creative solutions.
  • Interviews, hires and develops subordinate personnel; and evaluates performance of employees; provides feedback, and coaches as appropriate.
  • Ability to analyze business direction and problems, understand long term vision and risk in developing strategic technical solutions and provide technical leadership.
  • Work closely with Product teams in technology evaluation, selection, recommendation, and configuration that align with enterprise strategy.
  • Collaborating with peers in seeing opportunities to refactor business processes, and improve the customer experience.

Requirements

  • Menu (Point of Sale) Design: 5 years (Required)
  • Demonstrate knowledge of APIs, microservices architecture, infrastructure, data architecture, security, and new technologies with clear expertise in one or more of these areas.
  • Ability to work both independently and with various levels of the organization, including technical and non-technical team members.
  • Critical problem solving and sophisticated troubleshooting to drive resolution to technical issues.
  • Strong presentation, documentation, communication and influencing skills for working with less-technical business partners and customers.
  • Willingness to experiment, innovate and seek resources to learn, grow and find solutions.

Other Requirements

  • Work Remotely: Yes
  • Travel: Yes (When needed)
    • Typically this will happen with the start of a new brand, at pilot, and possibly 2-3 additional pilot stores.Estimated 25% of time will be travel.
  • Experience with Jira, Smartsheet, and Salesforce is a plus.
  • Experience working with or in Menu Maintenance, Technical Account Management, or Concierge Services is a plus.
  • SaaS experience preferred.
  • Restaurant Point of Sale industry experience (Preferred).

Job Features

Job CategoryTechnology

Qu is looking for a dynamic Solution Architect  to join our team. Qu Solution Architects are Responsible for the build, establishment, and implementation of all architectural, menu and solution desig...

Posted 3 months ago

Qu is looking for a dynamic Project Manager to join our team. Qu Project Managers are responsible for organizing and supporting customers through their successful deployment of The Qu product line. This will include ongoing partnership and interaction with Customer technical resources, 3rd party implementation and integration teams, as well as internal product and sales people.

The ideal candidate will have a passion for technology and building strong customer relationships. They will be a skilled communicator and organized, all while providing great customer service.

Furthermore, this role will provide the resources for implementation of Qu solution, including but not limited to new POS systems, add-on installations, software and hardware installation, 3rd party integration, networking, customer training, and live support.

Responsibilities

  • Responsible for executing a project plan and guiding a project through deployment.
  • Manage day to day operational aspects for multiple unit Hospitality deployments.
  • Provide clear communication with restaurant, corporate, franchise and operations on all details pertaining to each aspect of the project.
  • Develop project plans, resource plans, training and test plans, and cutover plans, applying appropriate project methodology
  • Keep projects in scope, and help maintaining timelines
  • Coordinate activities of multiple Product and/or IT service vendors
  • Work with Procurement on coordinating equipment shipping and arriving to site on time
  • Conduct project meetings with team lead and Implementation
  • Work with the Implementation team to ensure that projects provide the correct documentation and are clearly documented for the technicians.
  • Create and deliver client communications for dispatched work on a daily basis.
  • Ensure that projects are clearly documented
  • Ability to analyze and understand client’s information and processes to implement proper software and hardware requirements.
  • Analyze and recommend various configurations to meet client’s needs regarding menu items, 3rd party delivery and hospitality enterprise solutions during implementation.
  • Resolve all customer complaints and disputes to ensure maximum customer satisfaction during implementation and deployment of the solution.
  • Performs any work-related duties or special projects as assigned by management.
  • Provides regular status reports to management.
  • Contributes to process enhancements/changes/developments

Requirements

  • Excellent customer service skills
  • Good analytical and problem solving skills
  • Able to work with a rapidly changing environment
  • Strong verbal and written communication skills while providing good follow-up abilities
  • Experience with Procurement and Vendor Management
  • Project Tracking software(Jira, Smartsheet, Sales Force)
  • Detail oriented, organized with desire to make a major impact to a rapidly changing industry.
  • Ability to work independently under tight deadlines.
  • Previous experience working in or with restaurants.
  • Ability to maintain composure under stress or with emotional clients.
  • Two (2) years relevant experience in the Information or POS Technology field.
  • Possess a proven ability to troubleshoot complex problems and provide solutions.
  • Self-starter, able to effectively triage issues to determine if escalation is required.
  • Background in IT infrastructure, Restaurant/Hospitality, POS implementation, procurement and sales ordering.
  • Willing to travel and work necessary hours to meet the customers’ needs.

Other Requirements

  • Work Remotely: Yes
  • Travel: Yes (When needed)

Job Features

Job CategoryTechnology

Qu is looking for a dynamic Project Manager to join our team. Qu Project Managers are responsible for organizing and supporting customers through their successful deployment of The Qu product line. Th...

Posted 3 months ago

Qu looking for an enthusiastic Help Desk Manager to join our team.

Help Desk Managers play a crucial role in overseeing and supporting customers throughout the successful deployment of our product line. This involves collaborating with customer technical resources, 3rd party implementation teams, and internal stakeholders. The ideal candidate will have a strong passion for technology, excel in building customer relationships, possess excellent communication skills, and thrive in delivering exceptional customer service.

Responsibilities

  • Manage and lead a team of help desk technicians, providing guidance, support, and mentorship.
  • Oversee the day-to-day operations of the help desk, ensuring efficient resolution of customer issues and requests.
  • Develop and implement support procedures, policies, and standards to ensure consistent service delivery.
  • Handle escalations and complex technical issues, ensuring timely resolution and customer satisfaction.
  • Collaborate with cross-functional teams to identify and implement process improvements for enhanced efficiency.
  • Monitor help desk performance metrics, analyze trends, and generate reports for management review.
  • Conduct regular training sessions for the help desk team to enhance technical skills and customer service abilities.
  • Maintain knowledge base and documentation for troubleshooting procedures and best practices.
  • Act as a point of contact for critical incidents and ensure appropriate response and resolution.
  • Foster a positive and collaborative work environment within the help desk team.

Requirements

  • Excellent customer service skills
  • Strong analytical and problem-solving abilities
  • Adaptability to a rapidly changing environment
  • Exceptional verbal and written communication skills
  • Experience in Procurement and Vendor Management
  • Proficiency in project tracking software (e.g., Jira, Smartsheet, Salesforce)
  • Detail-oriented and organized with a drive to make a significant impact in a dynamic industry
  • Ability to work independently under tight deadlines
  • Previous experience in restaurants or related fields
  • Capability to maintain composure under stress or when dealing with emotional clients
  • Two (2) years of relevant experience in Information or POS Technology
  • Proven ability to troubleshoot complex problems and provide solutions
  • Self-starter with effective issue triaging skills
  • Background in IT infrastructure, Restaurant/Hospitality, POS implementation, procurement, and sales ordering
  • Willingness to travel and work flexible hours based on customer needs

Minimum Experience We’re Looking For

  • Work Remotely: Yes
  • Travel: Yes (When needed)
  • This job description provides a comprehensive overview of the Help Desk Manager role, outlining key responsibilities and qualifications needed for success in this position.

Job Features

Job CategoryTechnology

Qu looking for an enthusiastic Help Desk Manager to join our team. Help Desk Managers play a crucial role in overseeing and supporting customers throughout the successful deployment of our product lin...

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