Customer Success Partner

Posted 3 months ago

Qu is looking for a dynamic Customer Success Partner to join our team. Qu Customer Success Partners are responsible for advocating and supporting customers to ensure their success in utilizing Qu’s platform.

You will be a primary consultant and touch point for Qu’s enterprise clients responsible for managing assigned client relationships, leading a positive customer experience, and driving growth through gross renewals, maximum product adoption, and net retention improvements.

The ideal candidate will have a passion for technology and building strong customer relationships. They will be a skilled communicator and organized, all while providing great customer service.

Responsibilities

  •  Develop a trusted advisor relationship with customer stakeholders and executive sponsors to ensure they are leveraging Qu’s solutions to achieve desired partner outcomes, with a focus on driving growth through gross renewals and net retention efforts.
  • Identify opportunities to maximize product adoption through Qu’s peripheral solution set.
  • Maintain and enhance overall customer wellbeing by monitoring customer health, proactively addressing issues, and acting as an escalation point of contact.
  • Collaborate closely with multiple contacts within the customer’s organization including IT, Marketing, Finance and Operations to identify and drive key goals for customer success.
  •  Communicate requested product enhancements (customer roadmap requests) internally while managing customer expectations.
  • Drive efficient and successful implementation projects for assigned accounts through SOW development and cross-departmental resource utilization.
  • Act as industry and solution consultant to deliver maximum value.
  • Ensure customers receive optimum levels of service and maintain high levels of customer satisfaction resulting in increased customer loyalty and client retention.
  • Advocate customer needs/issues cross-departmentally

Other Requirements

  •  Minimum 4+ years relevant work experience in Customer Success, Account Management, Enterprise Sales, or other related field (SaaS and enterprise experience preferred).
  •  Excellent project management skills and experience leveraging internal resources and external partners to execute against deadlines.
  • Passion for delivering customer success and a strong interest in advocating for clients and delivering long term value.

Job Features

Job CategoryTechnology

Apply Online

A valid email address is required.
Scroll to Top