Episode Summary In this episode of “Restaurants Reinvented,” host Jen Kern talks with Zach Goldstein, CEO of Thanx, about the evolution and future of loyalty programs in the restaurant industry. Zach argues that traditional loyalty programs, which focus heavily on discounts and lack personal engagement, are outdated. Jen and Zach dive into the shortcomings of […]
Step into the future of Fast Casual and Quick Service Restaurants, where bland (dare we say “legacy”) loyalty programs are quickly being left behind. Because with today’s digital and data-first capabilities, the worn-out, very tired strategies of discounting, BOGO, and routine birthday offers are not only relics of the past, they’re surely leaving revenue on
Loyalty 3.0: Elevating Guest Engagement Through Deeper Insights Read More »
Episode Summary Part 2 in our Best of Series explores the transformative power of data in the restaurant industry. Our esteemed guests explore the many dimensions of data, going beyond numbers to uncover its pivotal role in driving innovation — from the kitchen to crafting unforgettable customer experiences. Each guest highlights how thoughtful data management
The Straight Talk on Data: Best of Soundbites Read More »
It’s no surprise that Artificial Intelligence (AI) is top of mind for businesses globally. It has transitioned from being technical jargon to a staple in the boardroom and, consequently, management team discussions. While the restaurant industry has traditionally been slower to adopt new technology, AI stands out as a top priority for enterprise brands according to
Separating AI Hype from Reality: How to Navigate the Evolving Landscape Read More »
Episode Summary In the new episode of Restaurants Reinvented, Jen Kern navigates through AI’s evolving role in the hospitality world. This episode stitches together highlights from various discussions on how artificial intelligence optimizes operations and elevates customer service in restaurants. Experts featured in the episode shed light on innovative AI applications, from managing inventory to
AI Insights Unleashed: Best of Soundbites Read More »
Let’s talk about what’s hot in the world of QSR and Fast Casual restaurants. Guests are steering the wheel toward self-serve options that cater to their unique preferences. The results of Qu’s 5th Annual Digital Survey unveil how unified technology and flexible options are ruling the investment roadmap this year. It’s all about options and
The Rise of Self-Service Ordering in QSR and Fast Casual Read More »
Technology is NOT perfect. Problems happen, and imperfection is inevitable. But when it comes down to running a profitable restaurant, consider the following… How do you protect what’s most important – your profits – when things don’t go as planned? How do you support your staff through difficulties? How do your partner teams respond when
The Tangible Returns of Exceptional Customer Support Read More »
Episode Summary In this episode of Restaurants Reinvented, host Jen Kern welcomes Bobby Yazdani, founder and partner at Cota Capital. Bobby is a tech mastermind, platform builder, entrepreneur and a long-time lead investor in Qu. We dive into the future of restaurant technology and investment, exploring Bobby’s journey from Tehran to Silicon Valley, where he
Investing in the Future of Restaurants Read More »
Get all the latest trends and data from Technomic’s State of Foodservice Technology Report
The State of Foodservice Technology Read More »
