Case Study
freebirds logo

This 55-unit fast-casual Mexican concept replaced 25-year-old architecture and 10-year-old systems with Qu’s modern, flexible ordering and kitchen platform.

months to rollout new POS at 55 locations
drop in online ordering deactivations
0 %
decrease in training hours
0 %
The Challenge

Old architecture hindered growth

After assessing their brand, Freebirds knew their existing 25-year-old architecture with 10-year-old systems built on top wouldn’t get them where they wanted to go. To meet their growth and efficiency goals a full technology refresh would be required.

  • Lacked open API architecture for best-of-breed platform building
  • Lost sales due to online ordering failures (offline)
  • Inefficient labor model with over 80 hours to train new employees
  • Inconsistent data and reporting across enterprise channels
The Solution

Total modernization drives sales & labor savings

After announcing significant unit expansion plans, Freebirds needed a scalable and flexible technology foundation that would help their brand innovate and evolve. 

Freebirds partnered with Qu to revamp their entire technology stack including POS, KDS, Back of House, and Online Ordering in under one year.

Top 10 Components of a
Unified Commerce Platform

Scroll to Top